ProximoTech's Return Policy

General Policy

These are Proximotech.com's ("ProximoTech", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Proximotech.com website. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting

ProximoTech Customer Service through any of the methods provided at www.proximotech.com/contact us. Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to ProximoTech once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Proximotech.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund. - For example: if your combo/bundle/kit discount was $10, and you return one of the items for a refund, the $10 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items

If ProximoTech no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) ProximoTech can send you a comparable replacement item, or 2) ProximoTech can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While ProximoTech is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Standard Return Policy

This is our Standard Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a replacement or refund within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

CPU Replacement Only Return Policy

Products that state "This item is covered by Proximotech.com's CPU Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Memory Standard Return Policy

This is our Memory Standard Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a replacement or refund within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Consumable Item Refund Only Return Policy

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a refund within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to ProximoTech being returned to you:

Software Standard Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to ProximoTech being returned to you:

Computer Replacement Only Return Policy

This is our Computer Replacement Only Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a replacement within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to ProximoTech to be authorized.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

VGA Standard Return Policy

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a replacement or refund within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to ProximoTech being returned to you:

VGA Replacement Only Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to ProximoTech being returned to you:

Monitor Standard Return Policy

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which ProximoTech states "This item may be returned for a replacement or refund within 30 days only") must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Monitor Replacement Only Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Memory Replacement Only Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Manufacturer's Warranties

Proximotech.com does not offer any express warranties. However, many of the products available through Proximotech.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

Products that state "This item is covered by Proximotech.com's Non-Replaceable 30-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

DVD/CD Games and Movies Refund Only Return Policy

Products that state "This item is covered by Proximotech.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to ProximoTech within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. "Return" constitutes receipt of the product by ProximoTech, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:


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